Frequently Asked Questions

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Yes, we are! The Toe Beans® and associated brands are exclusively sold by Brad & Moo Merchants, LLC, a small family-owned business based in Northern Virginia. Unlike many remote sellers, we contribute to the US economy by paying taxes in the US while keeping Americans working.

We abide by all US laws, in particular those regarding the handling of your personal information. Did you know that non-US based online sellers have no obligation to play by the same rules?

We are also an "A" rated accredited US Better Business Bureau company. We uphold the 8 principles of the BBB standards for trust in everything we do. These principles are: build trust, advertise honestly, tell the truth, be transparent, honor promises, be responsive, safeguard privacy, and embody integrity.

We believe it all starts with trust, check out our BBB page.

Yes we do, and it's an integral part of our corporate mission. Our mission is to improve the lives of every fur family member. We believe passionately in the power of love and joy animals bring. Through better products, pet parent education, advocacy, and a little bit of humor, we strive to help others navigate the challenges of pet parenting.

This is our sustainability creed. We work hard every day to:
  1. Identify sustainability issues within our products and operations and apply corrective actions.
  2. Avoid as much as possible consuming resources that cause irreversible damage to the environment.
  3. Innovate in ways to design, develop, and deliver products in a sustainable way.
  4. Continually improve our sustainability practices and the way we conduct business.
  5. Find ways to reduce our fur family member's carbon pawprint.

In our relentless pursuit to reduce every fur family member's carbon paw-print and to make a modest contribution to a healthier planet, we:
  1. Use mailers made from recycled paper.
  2. Exclude single-use plastic packaging.
  3. Use only sustainable and renewable materials for our product tags.
  4. Primarily do business with US-based suppliers (98% of our suppliers) that rely on short supply chains thus reducing our carbon footprint via shorter transportation distances.
  5. Tirelessly seek ways to stay away from global supply chains that extend to Asia.

We believe it's small actions like the above, when performed consistently over time, have a great impact. We know that what we are doing is far from being enough. That's why we continue to work hard every day.

We are always happy to hear from our customers about ways we can improve. Feel free to email us your suggestions at:

We are glad you asked. At Toe Beans® we define better products as products that not only have better performance, but are also made, delivered, and disposed of in a more environmentally friendly manner. This implies developing products that cause less environmental damage throughout their life cycle.

We are concerned with exceeding your fur family member's present needs without compromising the ability of future generations to meet their own needs. We are acutely aware that the resources we use today are being borrowed from the future, and thus our current needs must be met in a sustainable way.

Additionally, we are fully committed to doing everything within our power to minimize the waste output of our supply chains. This includes relying more and more on shorter domestic or European supply chains that have a lower carbon footprint due to lower transportation distances; as opposed to relying on long global supply chains that extend all the way to Asia.

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

Any surprise gifts or promotional material included in your purchase must be returned along with your purchased item. Any surprise gifts or promotiona material not received with your return will be deducted from your purchase amount at market value.

You can read more detail by clicking here.

In our relentless pursuit to reduce every fur baby's carbon paw-print and to make our modest contribution to a healthier planet, we've deliberately excluded single use plastic packaging from our products. If plastic packaging is required by a third party vendor, we only use recycled plastic that can again be recycled. You can read more about our sustainability promise by clicking here.

The short answer is we offer more value. Every product on our website gives you more value per dollar than a competing similar product commercially available.

Here are some value-enhancing attributes inherent in every product that carries the "Toe Beans®" or "By Toe Beans®" mark of distinction:

  • Every Product is Developed Thinking of the Safety and Long-Term Health of your Fur Baby: All of our products are free from chemicals and materials that could irreversibly harm your fur baby over time. Have you ever done research on the safety of ingredients used in products your fur baby consumes? We have, and our findings prompted us to create Toe Beans® and all of our associated brands. Skim our blog, we have written several articles on this subject.
  • There's Nothing like US Manufacturing Standards: We strive to work exclusively with US-based (or European) ingredient/materials suppliers that apply safe manufacturing standards. Did you know that "safe manufacturing practices" can be very lax in other parts of the world? This fact results in seemingly safe products that may end up hurting your fur baby over the long run.
  • Built to Protect: Toe Beans® products only utilize carefully thought-out packaging and product tags with very-low-to-zero environmental impact. Do you ever think of your fur baby's carbon paw print?
  • Environmental Sustainability: Our responsible shipping practices help preserve the planet. Every Toe Beans® product will reach your hands using only recyclable shipping materials. Have you thought of the big impact of seemingly small contributions like this one?
  • We don't Just Sell "Pet Stuff" Online: We are on a mission to contribute to the well-being of your fur babies via pet parent education (some products will give you access to the PDF version of our AMZ best-selling books for FREE). Did you know that a pet-care educated pet parent can greatly contribute to the well-being and happiness of fur family members by making better and informed decisions?
  • Responsible Supply Chain Management Practices: We believe our supply chain networks are the links between our human activity and the natural world. We continually seek to find ways to reduce transportation emissions by shortening our supply chains. For example, we favor domestic sourcing practices over long supply chains that extend all the way to Asia. Did you know there is a negative correlation between the miles traveled by items you consume and environmental integrity?
The list goes on, but what's important here is that every product you buy from us has been meticulously designed and developed to protect, preserve, and improve your life, your fur baby's life, as well as the planet.

At Toe Beans® we don't cut corners, but rather, we cut harmful ingredients, chemicals, materials, and negative environmental impact. Quality and sustainability are integral to everything we do. We could'nt do it any other way; it is our philosophy of life.

For the healthy, happy, and long life of our fur family members!

Yes we do, please give us a call at (888) 474-0030

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